Banking 24 Hours a Day...7 Days a Week
Parkvale Bank offers yet another great, timesaving banking service: Telephone Banking. Telephone Banking is as quick as a phone call, and lets you do your banking when you want, wherever you want. Best of all, Parkvale’s telephone banking is absolutely FREE.
Our telephone banking service allows you to access your account information anytime. You may: • Check account balances • Review account activity • Transfer funds • Place a stop payment • Obtain interest rate information • Report a lost/stolen ATM card • Locate a branch office or ATM location • …and many other banking options
Simply follow the step-by-step recorded menu to perform a variety of banking tasks. All you need is… • A Touch-Tone Telephone • Your Social Security number • Your PIN (Personal Identification Number)
To access Parkvale’s Telephone Banking: • Call 412-380-8900 (out-of-state, call 877-724-8900) • To listen to an overview of services, press [1] • Enter your Social Security number, followed by the [#] sign • Enter your PIN, followed by the [#] sign
Then, simply follow the voice instructions and enter the information when prompted.
Which Parkvale accounts may I access?
Any deposit or loan accounts that are registered with the same primary social security number. Other individuals listed on the account must use the primary accountholder’s social security number to access the information.
What is my PIN Number?
The first time you use Parkvale’s Telephone Banking System, you must enter the four-digit PIN established by the bank. If you can’t recall your PIN number, please call 412-380-8900 during regular business hours, and a Parkvale Bank representative will assist you (outside of Pennsylvania, call 877-724-8900).
May I use telephone banking to transfer money between my Parkvale Bank accounts?
Yes, once you have set up this particular service by completing a Transfer Authorization Form. To protect you from identity theft, this form must be completed in person, at a Parkvale branch office, with proper photo identification. Please allow up to three working days for telephone access to the funds transfer feature.
What if I have a question while I’m using Parkvale’s Telephone Banking?
Simply press the star button [*] on your telephone keypad to return to the previous menu, then follow the voice prompts. If you need further assistance, press [0] on your telephone keypad, and a Parkvale customer service representative will answer your query. A customer service representative is available between 8 am and 4:30 pm, Monday–Friday. After business hours, you may leave a message and a Parkvale representative will return your call the next business day.
While there is no charge to use Telephone Banking, normal charges and restrictions still apply to your account.
